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Data Entry Associate (#1,155,262,905) 

Job offer #1,155,262,905 in USA

BIC Graphic is hiring in Clearwater, FL for their next Customer Service Training Class. Our Customer Service teams consist of Customer Experience Representatives, Data Entry Associates, Graphic Artists, and Specialists that work as a liaison between groups. We are looking for those with a go-getter mentality that want to work in a fast paced fun environment. There are plenty of opportunities for internal career advancement. The average tenure at BIC Graphic is over 12 years!

The Order Clarification Associate is responsible for clarifying and maintaining non production ready orders. This position will process and respond to distributor questions or proof on orders. He/she will also contact distributors via phone, fax and/or email to resolve any issues or questions regarding non production ready orders.
Major Duties/Responsibilities:

* Clarifying and validating customer's purchase orders and processing order to manufacturing in a timely manner (change imprint colors, set ship dates)
* Processing art proof approvals/non approvals in clarification queues
* Receive and process customer emails in clarification email inbox
* Inbound and outbound phone calls in queues
* Reports, rush request, hand walks and other misc duties. Flexing into other customer service related roles


* At least a High School Diploma or equivalent required.
* Previous customer service and data entry experience is preferred
* Demonstrates the adaptability to work independently, but also witha team.

Special Training or Competencies:

* Proficiency using a computer and associated software
* Strong verbal and written communication skills
* Experience using order management systems such as Oracle, MacPac and AS400
* Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
* Possesses good problem solving skills, and is detail oriented
* Proven ability to work well under pressure to meet order deadlines
* Excellent attention to detail
* Ability to multitask & focus on multiple issues at once
* Excellent customer service skills and ability to deescalate situations

The Company

Company Name
BIC Graphic

Job Details

Job Location

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