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Call Center manager (#133,073,204) 

Location: Atlanta (Georgia), USA (CV #133,073,204)

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Oversaw multiple Customer Service Teams in high volume Call Center and successfully managed a diverse and multi-cultural support team. Effectively contributed to meeting/exceeding all key performance indicators and business objectives and met all customer satisfaction levels for quality service and support. Continuously monitored call center performance and ensured policies and procedures were met, set goals, standards and benchmarks that evaluated individual employees and customer satisfactions associated ratings. Implemented operational improvement strategies in regards to workflow optimization and increased levels of quality support. Motivated staff through formal/informal coaching, training initiatives, incentive programs, career development opportunities and productivity channels. Developed long-term loyalty and career commitment and high performance initiatives that succeeded in keeping top 10% of quality workforce. Provided immediate assistance and presented information to internal and external sources through in-person, e-mail and over the phone support.

Personal Details

Name
John Burton
Gender
Male
Age
51 Years

Job Details

Employment Status
Full time
Type of Salary
Hourly Rate
Preferred Job Location
Town
Atlanta
Population
519,100
Post Code
USA-30317
District
Dekalb
State
Georgia
Country
USA

Professional Details

Professional Experience
10 Years
Languages known
English  (Expert)



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  • Statistics for this Jobseeker's Posting

    Gigajob-ID
    133,073,204
    Posted
    > 99 days ago
    Short-Link
    https://en-us.gigajob.com/133073204.html
    Seen in Search Results
    This ad was matched 602 time(s) in Gigajob search results
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    This ad was viewed 112 time(s) by Gigajob users