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Call Center and Customer Service Manager (#133,073,414) 

Location: Atlanta (Georgia), USA (CV #133,073,414)

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Defines and documents customer business functions and processes.
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.
Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.

Personal Details

Name
Lauren Borrego
Gender
Female
Age
45 Years

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Preferred Job Location
Town
Atlanta
Population
519,100
Post Code
USA-30317
District
Dekalb
State
Georgia
Country
USA

Educational Qualifications

Highest Qualification
Master's Degree  (Management and Leadership) from Webster University

Professional Details

Professional Experience
8 Years 6 Months
Languages known
English  (Expert)



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    Gigajob-ID
    133,073,414
    Posted
    > 99 days ago
    Short-Link
    https://en-us.gigajob.com/133073414.html
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